Lenovo Korea has launched its Onsite repair service, a new initiative designed to reduce consumer burdens and provide a more convenient user experience. Starting this December, the Onsite service will be included as an option under Lenovo’s Premium Care package, further enhancing its after-sales support offerings.
The Onsite service allows consumers to receive repairs directly at their homes. Once a service request is made, a professional Lenovo engineer is dispatched to the customer’s location, with most visits scheduled for the next day. This service is available across South Korea, excluding some remote island areas.
Customers can track the engineer’s real-time travel status and receive a detailed service completion report via KakaoTalk notifications, ensuring transparency and convenience throughout the repair process. Service requests can be made through Lenovo’s customer service hotline (1670-0088), the official website, or the KakaoTalk channel "Lenovo Service."
Lenovo Korea’s Managing Director, Shin Kyu Shik, emphasized the company’s commitment to redefining customer service experiences. “Lenovo is dedicated to saving our customers’ time and minimizing inconvenience through fast and efficient Onsite repair services. We aim to deliver premium after-sales care and exceptional customer satisfaction,” he stated.
The inclusion of the Onsite service within the Premium Care package underscores Lenovo’s focus on delivering innovative, customer-centric solutions. By addressing the logistical challenges often associated with traditional repair processes, the company seeks to set a new benchmark for after-sales support in South Korea.
The Onsite service represents Lenovo’s efforts to align with global service standards while tailoring solutions to meet the specific needs of Korean consumers. By combining technological expertise with personalized support, Lenovo continues to solidify its reputation as a leader in consumer electronics and customer service.
As the service rolls out nationwide, Lenovo expects to enhance its customer care infrastructure, offering a seamless experience that reflects its dedication to innovation and excellence in after-sales service.
Sayart / Kang In sig, insig6622@naver.com
